By Scott Moore | Managing Partner & Chief Operations Officer
At Holt Lunsford Commercial (HLC), we understand that customer service is the cornerstone of any thriving business. As part of the team for over 25 years, my job is to lead our client managers through a customized training program designed to return exceptional service to our clients. These sessions go beyond the basics and are rooted in 5 principles that span across any industry.
1. Clarity Drives Focus
At HLC, our…
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